Patient Care & Resources

Registration & Scheduling

All patients are required to go through the hospital registration process in order for the departments to accurately perform and record their stay with us. Our main priority is to perform the registration process as quickly and accurately as possible.

Your Admissions Clerk is required to ask you detailed questions in order to complete this process. You will be asked to provide photo Identification and proof of Insurance (if available). In order to maintain accuracy standards with your billing statement, we must verify this information on each visit to our facility.

Once the registration process has been completed, you will be asked to sign a treatment authorization form allowing us to perform the service(s) your Physician has ordered. You may also be asked to sign additional forms. Your Admissions Clerk will explain these forms to you prior to requesting your signature. The Admissions Clerk may ask you to pay any known co-payments or deductibles due on your Insurance policy. Payment is expected prior to receiving services at our facility.

If you do not have any insurance coverage or you have insufficient insurance coverage and are unable to pay your hospital bill, Carolina Pines is able to provide help with applying for medical assistance programs or work with you to arrange a manageable payment plan.

Arrivals & Admissions

Admissions are processed via the admissions clerks; after-hours admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.

You will need to bring a small number of personal items to the hospital, such as pajamas, a robe, slippers, and personal toilet articles, including cases for glasses, contact lenses, hearing aids, and dentures. If you have any personal items with you during your stay, please make sure your nurse is aware that you have them in your possession. These items are your responsibility to keep up with.

• Photo identification (e.g., Driver’s license)
• Physician Orders
• Insurance, Medicare, or Medicaid card
• Social Security Card
• Advanced Directives (if available)
• Work-related injury - workers' compensation claim number and any claim forms required by your employer
• List of all daily medications, including the name, strength, and dosage information

Do not bring watches, jewelry, cash, or other valuables to the hospital. 

When you are medically ready to leave the hospital, your physician will write a discharge order in your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications, and limitations on your activities. The case manager will assist you in making arrangements for home care or other community services, if needed.

Your physician will let you know if an office visit is necessary after discharge. Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.

Reminders - a few reminders as you prepare to go home:

• Remember to keep all records of bills, insurance forms, payments of claims, receipts, and other papers because many of these expenses are tax-deductible.
• If you plan to change your residence, give the admitting office your new forwarding address for any mail or gifts that might come to you after your discharge.
• Follow your doctor’s recommendations for your continued recovery.
• Your nurse will offer education for any of the following that may apply at the time of discharge: medications, special diet instructions, heart failure, diabetes, rehabilitation, cardiac rehab, transportation, and care notes/restrictions.
• If you require continued care and meet qualifications, our nurses and therapists can help you complete your recovery at home.